Feedback
Feedback captures how users experience the platform and the resources they interact with. Each entry pairs a message and a rating with the object it refers to.
Shape
| Field | Purpose |
|---|---|
message | The feedback text |
rating | Numeric rating |
object_type | Type of the resource the feedback is about, such as bookable, location or organization |
object_id | The specific row the feedback applies to |
user_id | The user submitting the feedback |
owner_id | Owning organization |
created_by | The actor's user claim |
Feedback rows are not edited after submission. To revise an entry, soft delete it and submit a new one.
What Feedback Reveals
Feedback aggregated across bookables, locations and organizations surfaces patterns that are hard to spot otherwise: resources that consistently receive low ratings, locations users enjoy, and how satisfaction varies across resource types or time periods.
API
The Feedback tag of the Bookable API covers listing, submitting, reading and soft deleting feedback entries.